Refund and Exchange Policy

REFUND AND RETURN POLICY

At SAROONG OFFICIAL we want our customers to be completely satisfied with their purchases.

We recommend you read our Returns Policy prior to making a purchase from our website, so you are familiar with our policy on refunds, returns and repairs and your legal rights and remedies. We also recommend you immediately inspect any goods that we deliver to you or that you collect from one of our stores, to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.

If you have any questions about this policy, please contact our Customer Services team.

This Returns Policy only applies where you make a purchase online from our website.

Returns are accepted if returned within 14 days depending on the product. Only items that are unworn, unaltered, unwashed and in sellable condition with returns label still attached can be returned. We will issue you a full refund of the item within 7 days of receiving the item.

For any returns and exchanges, customers are advised to contact us first at saroongofficial@gmail.com by sent us the order number and product details. 

 

Sale items and items bought using discount codes are final, non-returnable, non-exchangeable nor refundable. Shipping costs are borne by the customer and we are not liable until item reaches our store.

 

1. How do I return something to you? 

You can return any item to us within 14 days of receiving your order (just make sure your items are in the original condition). Email us at saroongofficial@gmail.com and provide us with your order number, name of item and the reason for returning. Our customer service representative will be happy to assist you with the return process.

 

2. Will you charge shipping cost for return item ?

Shipping costs are borne by the customer.

 

3. I have been refunded the incorrect amount.

Do email us at saroongofficial@gmail.com or can Whatapps us at +60133817878.

 

4. Have you received my returned items?

We will email you as soon as we receive and process the parcel to let you know that it is safely in our hands.